State Farm® Insurance Agent Matthew Rowsey
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kevin Cheng
December 11, 2024
"I can confidently say that my experience with Matthew Rowsey Statefarm has been nothing short of exceptional. From the moment I reached out for assistance, Matthew and his team (Jordan and Isaiah) have consistently demonstrated professionalism, expertise, and genuine care for my insurance needs."
"Kevin, My team and I will always do the best we can in providing the most affordable policies as we know your hard earned income is important to all. - Matthew"
James Murphy
December 10, 2024
"Great team they help to the fullest of there abilities Jordan was verry easy to work with"
"James, thank you for the five star review! My team and I will always be here for you to serve you and provide you with top notch service! - Matthew"
Kym Strickland
December 9, 2024
"One of the best I have had the pleasure to work with. Would highly recommend him to anyone plan on staying with him and his wonderful team."
Binu Shrestha
December 3, 2024
"I have been with StateFarm for several years in different states. The only reason for being with StateFarm is the customer service experience I had in those several years. They were very approachable and supportive. But very sad and sorry to say that this is the most disappointing one. Firstly I never get to communicate with the agent I am allocated, Everytime I call to speak to him I was told he is out of office or he is on another appointments. Secondly, when I call the office with questions, concerns I never get answered at that call but they promise that respective person will call back with the answers. I never ever got any call back from this office. Lastly and most importantly my premium went of so high and they weren’t able to explain why and no other way that they can assist in lowering the premium."
"Binu, thank you for sharing your feedback, and I truly apologize for the experience you’ve had. My team and I understand how frustrating it can be when communication is not as seamless as it should be, and we sincerely regret that we fell short of your expectations. As for the premium increase, premium adjustments are based on a variety of factors, including changes in coverage, claims history, or industry-wide adjustments. That said, we are more than happy to review your policy in detail. Your concerns are important to us, and we want to make things right. Please reach out to us directly at the office so we can look into this further, and address your questions. We value your loyalty and hope to regain your trust with better service moving forward. - Matthew"
Whitney Shultz
December 2, 2024
"Jordan was great and so helpful!"
"Whitney, we're thrilled to hear that you have been treated kindly and professionally by our team! We always aim for the highest quality customer service. - Matthew"
Taylor Williams
November 28, 2024
"Isaiah at State Farm is the best!"
"Thank you for your wonderful feedback, Taylor! We're so glad to hear that Isaiah's professionalism and efficiency made a positive impression on you. It's always our goal to provide top-notch service. - Matthew"
Kayla Williams
November 27, 2024
"Isaiah is an absolute gem. He answers all my questions and always responds in a timely manner."
"Thank you for the great review, Kayla! We're so glad Isaiah has been able to assist you and provide such prompt, helpful responses. We truly appreciate your feedback and are always here if you need anything else! - Matthew "
raybest 93
November 11, 2024
"Very impressive"
"Hello, thank you so much for your awesome review! My team and I will always be here for you in your time of need. Call us anytime! - Matthew "
Jordan Nicely
November 6, 2024
"I have ever only had insurance with Matt Rowsey due to the fact he has been nothing but honest and friendly with me from the jump. Great place all around, I recommend getting insurance with them heavily."
"Jordan, your kind words made my day! Thank you for sharing. I am thrilled to have a great customer like you and appreciate your positive feedback about my office. We are always here! - Matthew "
Rick Siefert
November 5, 2024
"Fast, friendly service!"
"Rick, thank you for sharing your experience with my team and I! Please know we will always be here to give you the support you need. - Matthew"
Charles Tyson Tyson
November 4, 2024
"Isaiah made it a very smooth and easy process for me. My family has had this company forever and they’ve always taken care of them"
"Charles, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day! - Matthew"
John Craner
October 31, 2024
"Just moved to WV and as usual they took care of everything right away. Isaiah was friendly and informative. Good job"
"John, It is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Matthew"
Tareska Casto
October 23, 2024
"I called Statefarm for a quote on my vehicles and spoke with Isaiah and he was able to cut my premiums in half and I kept all the same Coverage I had before with my previous carrier. Very fast response and all my questions and concerns promptly. Looking forward to a very long working relationship with state farm. Thank you Isaiah for making this transition enjoyable."
"Thank you for the fantastic review, Tareska! It’s great to know that Isaiah provided fast responses and addressed all your insurance questions. We look forward to building a long-lasting relationship with you as well. If you need anything else, don’t hesitate to reach out! - Matthew "
Debra Wallace
October 16, 2024
"The agent answered all my question and very polite. I have been with them in the past and they always help me when in need. Agent Rowsey Ins. In Charleston, WVa."
"Debra, I would like to sincerely thank you for taking a moment from your day to share such great feedback with us. My team and I will always be here for you. - Matthew"
Olga Marcum
October 15, 2024
"I felt pleased with my services."
"Olga, thank you so much for your kind words about my team and I. Our wish is that we always provide you with an excellent customer service experience. We are honored to be able to assist you with your insurance needs! - Matthew"
Mitchell Foster
October 11, 2024
"Car insurance rates are amazing. Great multi-line discount!!"
"Thanks Mitchell. I'm glad we could get a great rate while giving you a multi-line discount!"
Daniel Riegel
October 9, 2024
"I was helped by Isaiah. He reached out to me quickly after I requested a quote online. He helped me through every step of getting a new insurance policy. I’m very happy with my choice of State Farm and would recommend Isaiah as an insurance agent."
"Daniel, the trust you have in my team and I will always be important to us! Thank you for giving us the opportunity to serve you each day. - Matthew"
Gabe
October 8, 2024
"Great to work with"
"Gabe, a top notch experience is deserved by all of our customers. I’m beyond happy to see this positive feedback. - Matthew"
Brenda Dennis
September 25, 2024
"They were very nice and a better deal then I was getting and I'm happy with my qouit"
"Brenda, thank you for the positive feedback! We appreciate it. - Matthew"
Joshua Elswick
September 24, 2024
"Personal, and helpfull I wouldn't work with anyone else."
"Joshua, our goal is to always provide you with an excellent customer service experience! We appreciate you and your business. - Matthew"
QuYahni Lewis
September 23, 2024
"This was the fastest I’ve ever filled out an insurance policy. Isaiah is the BEST! I didn’t feel harassed, nor did I feel neglected once everything was in place. So far, my relationship with State Farm as been a peaceful experience."
"QuYahni, thank you so much for putting your trust in our office! We are always more than happy to help. We appreciate you and your business! - Matthew"
Jayce Clevenger
September 23, 2024
"Very good. Anytime I talk to them on the phone they are very helpful. I recently had to have my vehicle towed and they took care of everything. I appreciate how fast and reliable their service is."
"Jayce, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day! - Matthew "
Kyle Joseph
September 21, 2024
"My State Farm agent- Isaiah Gable is an expert and makes everything stress free."
"Kyle, thank you for your kind words! Isaiah is the best, thanks for leaving him such a great review. - Matthew"
Will Coomer
September 19, 2024
"Enjoyed working with Isaiah!"
"Will, we appreciate you and your kind feedback! My team and I are always here to help. Thank you! - Matthew"
Peter Pandey
September 18, 2024
"Isaiah Gable is my insurance representative, he is always available when I have questions or need anything! I definitely recommend anyone to reach out to him!"
"Peter, I am so grateful to have such a terrific team behind me each day! Thank you for recommending our State Farm Agency! - Matthew "