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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shelly T.

March 21, 2025

5  out of  5
rating by Shelly T.
"I needed new coverage after mine no longer offered home owners insurance. I literally checked rates with every company out there and State Farm had the best rates by far. The folks at Matt Rowsey are super friendly and helpful. Tyler made the switch easy and made sure I had the best coverage possible while staying within my budget. If you're looking for a great bunch of folks to do business with...this is the place to go!"
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Jamie Bowles

March 20, 2025

5  out of  5
rating by Jamie Bowles
"This group has done their best to get me the best price available every time. If you’re like me and have a lot of questions, Emily is the best at breaking down the policy. 10/10 very knowledgeable and helpful."
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Wendy Johnson

March 7, 2025

1  out of  5
rating by Wendy Johnson
"I would give zero stars if I could. This insurance agency has been the most unprofessional and disrespectful company I have ever dealt with. We paid for auto and homeowners insurance, only to later find out we never even had coverage. When we requested to cancel the policy, they claimed it was canceled—but then sent us a bill for a policy that was supposedly no longer active. When we called to resolve the issue, we were met with hostility. The manager, Emily, was incredibly unprofessional and clearly lacks any understanding of proper business etiquette. Instead of helping us, she was rude, dismissive, and ultimately hung up on us. To make matters worse, they even blocked our number to avoid taking responsibility for their mistakes. This agency is a nightmare to deal with. If you value your time, money, and sanity, take your business elsewhere!"
We responded:
"Wendy, we appreciate you taking the time to provide your feedback. We are truly sorry for the difficulties you've encountered with our agency, as we aim to deliver the highest level of service. Regarding your homeowners insurance, it’s important to note that State Farm's underwriters determined that the property did not meet the necessary standards due to its maintenance status. This decision aligns with their established underwriting protocols to ensure all coverage is appropriate. Additionally, we want to clarify that there were multiple occasions when our staff had to disconnect the call due to escalating tensions. Please note that we do not have the ability to block any phone numbers, and our goal is always to find a resolution together. We value your understanding as we navigate these issues. If you would like to discuss this further, please don’t hesitate to reach out to us directly. Thank you, Matthew"
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Jerry Buckner

February 18, 2025

5  out of  5
rating by Jerry Buckner
"Tyler B answered all my questions and made the switch very easy. Saved me money, too. Hard to beat these guys."
We responded:
"Jerry, thank you for the great feedback! We’re so glad you had a positive experience. Feel free to reach out anytime! - Matthew"
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YeagerSP

February 18, 2025

5  out of  5
rating by YeagerSP
"Tyler Bunting was great to work with. I provided him with my information and he went straight to work for me. He was concerned about ways to help save me money on my insurance. I definitely recommend asking to work with Tyler!"
We responded:
"Thank you for the kind words! I'm so glad Tyler was able to assist you! We appreciate your recommendation and are always here to help with your insurance needs! - Matthew"
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AJ Kirk

February 18, 2025

5  out of  5
rating by AJ Kirk
"Tyler has been very helpful when shopping for new insurance! Very prompt and professional! While also seeming like he genuinely cares about helping his customers save $$. If you are looking for assistance, I highly recommend asking for Tyler!"
We responded:
"AJ, thank you so much for the great feedback! We're thrilled to hear that Tyler was able to assist you with finding the best options! Your recommendation means a lot to us, and we’ll be sure to pass along your kind words to Tyler! - Matthew"
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Ceirra Sakacsi

February 17, 2025

5  out of  5
rating by Ceirra Sakacsi
"I've had a wonderful experience thus far. Everyone has been so polite and helpful; not to mention understanding. My house happened to be absolute chaos. While we were trying to set everything up on the phone, my children were home from school.My animals were going crazy.The baby wanted attention. They did not even bat an eye. They had no problem, sticking it out with me. Repeating things asking me to repeat myself.Politely, they have been absolutely wonderful.Thus far."
We responded:
"Ceirra, thank you so much for sharing your experience! We’re so glad to hear that our team was able to assist you with patience and understanding, especially during such a busy time. It’s always our goal to make the process as smooth as possible, no matter the circumstances. We truly appreciate your kind words and are here whenever you need us! - Matthew"
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Tony Collins

February 13, 2025

5  out of  5
rating by Tony Collins
"Tyler was amazing, he helped me understand exactly what I needed and how much my policy would be."
We responded:
"Tony, thank you for the great feedback! We’re so glad to hear that Tyler was able to help you understand your policy clearly. We pride ourselves on providing great service, and it's wonderful to know Tyler delivered that for you! - Matthew"
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Michelle Ash

February 7, 2025

5  out of  5
rating by Michelle Ash
"My husband and I are very happy with Mr.Rawsey's help. He got us a lot of insurance or a good price. I would definitely tell my family and friends."
We responded:
"Michelle, we appreciate you taking a moment to share such positive feedback with us. My team and I are proud to serve you each day! - Matthew"
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Kathleen Hardy

February 6, 2025

5  out of  5
rating by Kathleen Hardy
"Fantastic service from Matt. He diligently worked to find me the best price on several policies. I Iook forward to being with State Farm for a lon time."
We responded:
"Kathleen, your great feedback to our State Farm Agency is always appreciated. My team and I will continue to work hard to earn your business each day! - Matthew"
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Kevin Haught

February 6, 2025

5  out of  5
rating by Kevin Haught
"Great people! Highly recommend! Just give them a call and ask for Tyler he will set you up with the best rates like he did for my family!"
We responded:
"Kevin, our team is always thrilled to serve you and your insurance needs. We appreciate you and your kind feedback. - Matthew"
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Matt Smith

February 6, 2025

5  out of  5
rating by Matt Smith
"Tyler is a true professional and will help you save money!! 5 out of 5 stars!!"
We responded:
"Matt, it means so much to my team and I that you have taken the time to share this great feedback with us. Thank you very much! - Matthew"
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Drew Runnion

February 6, 2025

5  out of  5
rating by Drew Runnion
"I spoke with Tyler Bunting briefly and he was very helpful and respectful, also gave me a very reasonable quote.. very nice guy! 10/10 I would recommend!"
We responded:
"Drew, my team and I could not be more happy to assist you in your time of need. Thank you for giving us the opportunity to serve you! - Matthew"
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Antonio Black

February 6, 2025

5  out of  5
rating by Antonio Black
"So thankful I reached out Tyler helped me save a lot of money on my Tesla model 3 when other quoted me super high 10/10 would recommend"
We responded:
"Antonio, I’m so glad that your experience with our team has led you to share such kind feedback with us. We can’t thank you enough for sharing! - Matthew"
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remmy workman

February 5, 2025

5  out of  5
rating by remmy workman
"Tyler Bunting is absolutely amazing!! He's very friendly and always has your best interest in mind. 10/10"
We responded:
"Remmy, thank you for taking the time to share such kind feedback with my team and I. We appreciate you and your time! - Matthew"
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Sunshine Holstein

February 5, 2025

5  out of  5
rating by Sunshine Holstein
"Tyler Bunting is a phenomenal agent!!! Friendly and speedy!"
We responded:
"Hello, my team and I want to thank you for expressing such positive feedback to us. Thank you for sharing! - Matthew"
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Nick Colegrove

February 5, 2025

5  out of  5
rating by Nick Colegrove
"Tyler Bunting is the best agent you could ask for and he will always go above and beyond to help you in any way! I call him for all my insurance needs."
We responded:
"Nick, I know we will continue to give you the best experiences possible! Thank you for sharing. - Matthew"
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Tyler Hensley

February 5, 2025

5  out of  5
rating by Tyler Hensley
"Tyler B was so nice and was able to give me plenty of options to give me the best coverage for what fits my budget. Will highly recommend 10/10"
We responded:
"Tyler, thank you for always giving my team and I your honest feedback! All feedback is important to our State Farm Insurance Agency. - Matthew"
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Bryan moran

January 29, 2025

5  out of  5
rating by Bryan moran
"I did a general inquiry online from an email I received pertaining to auto insurance. I was contacted by several different companies and none of them could or were willing to take the time to quote me a policy that was better than what I currently had. Well, at least until Tyler from Rousey Insurance Agency, a State Farm Agent in Charleston WV, contacted me. He made no promises was extremely professional and personable. To make a long story short, he wrote my auto policy, my wife’s auto policy, my motorcycle policy and my homeowner’s and saved us over $300 a month. The transaction went smooth, quick and everything was explained thoroughly. I would highly recommend this agency and specifically Tyler to give you a quote on any new policy or to re-evaluate your current policies. State Farm is one of the best insurance companies and the pricing was phenomenal. Thanks again Tyler for your assistance and keep us the great customer service!"
We responded:
"Bryan, thank you so much for sharing your experience with our office. My team and I have enjoyed working with you and helping assist you with your insurance needs. We look forward to continuing to growing this relationship! - Matthew "
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paul kloostra

January 13, 2025

5  out of  5
rating by paul kloostra
"Quick and helpful. Much appreciated!"
We responded:
"Paul, I appreciate your kind feedback! My team and I are proud to serve your insurance needs each day. - Matthew"
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Kevin Cheng

December 11, 2024

5  out of  5
rating by Kevin Cheng
"I can confidently say that my experience with Matthew Rowsey Statefarm has been nothing short of exceptional. From the moment I reached out for assistance, Matthew and his team (Jordan and Isaiah) have consistently demonstrated professionalism, expertise, and genuine care for my insurance needs."
We responded:
"Kevin, My team and I will always do the best we can in providing the most affordable policies as we know your hard earned income is important to all. - Matthew"
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James Murphy

December 10, 2024

5  out of  5
rating by James Murphy
"Great team they help to the fullest of there abilities Jordan was verry easy to work with"
We responded:
"James, thank you for the five star review! My team and I will always be here for you to serve you and provide you with top notch service! - Matthew"
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Kym Strickland

December 9, 2024

5  out of  5
rating by Kym Strickland
"One of the best I have had the pleasure to work with. Would highly recommend him to anyone plan on staying with him and his wonderful team."
We responded:
"Kym, thank you for taking the time to share your positive experience! We are always here to help and to provide top notch customer service. As always, please don't hesitate to reach out if you need anything at all! - Matthew"
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Whitney Shultz

December 2, 2024

5  out of  5
rating by Whitney Shultz
"Jordan was great and so helpful!"
We responded:
"Whitney, we're thrilled to hear that you have been treated kindly and professionally by our team! We always aim for the highest quality customer service. - Matthew"
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Taylor Williams

November 28, 2024

5  out of  5
rating by Taylor Williams
"Isaiah at State Farm is the best!"
We responded:
"Thank you for your wonderful feedback, Taylor! We're so glad to hear that Isaiah's professionalism and efficiency made a positive impression on you. It's always our goal to provide top-notch service. - Matthew"