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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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ZT Fishing

January 15, 2026

5  out of  5
rating by ZT Fishing
"Nash Vincent was incredible. He helped me very quickly, and very efficiently. Definitely would recommend him to anybody."
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Megan Gunnoe

January 14, 2026

5  out of  5
rating by Megan Gunnoe
"Tyler Bunting contacted me with a quote after I complained about rate increases with my previous insurance provider. He was able to save me $50 a month on an auto/renters policy! Tyler made switching to State Farm quick and thorough! Always available to answer my questions! Thank you again for reaching out!"
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Tiffany Huffman

January 14, 2026

5  out of  5
rating by Tiffany Huffman
"Really great! Awesome Agents that really try to do what's best for the customer. Great communication and also, prices aren't bad either. You get more for your money for sure"
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JoAnn Kessinger

January 13, 2026

5  out of  5
rating by JoAnn Kessinger
"Tyler B. did a wonderful job! He explained everything and got our home and auto insurance up and running so smoothly. I’m so glad we switched to State Farm."
We responded:
"JoAnn, Thank you for sharing your experience! We're glad Tyler could provide clear guidance and make the process smooth. We appreciate your feedback. - Matthew"
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Justin Pack

January 12, 2026

5  out of  5
rating by Justin Pack
"Tyler was great to work with! Took the time to make me feel seen"
We responded:
"Justin, Thank you for your feedback! We're glad Tyler could take the time to assist you. We appreciate your kind words. - Matthew"
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Kortne White

January 12, 2026

5  out of  5
rating by Kortne White
"The insurance is great!! And Tyler Bunting has helped out tremendously! Everyone needs to go and see him or get ahold of him on the phone and he can help you get lower payments and all."
We responded:
"Kortne, Thank you for sharing your experience! We're glad Tyler could assist you and provide helpful guidance. We appreciate your feedback. - Matthew"
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Dustin Sneed

January 7, 2026

5  out of  5
rating by Dustin Sneed
"Super good guy that gives back to his community. If your looking for insurance go see him"
We responded:
"Dustin, Thank you for your feedback! We're glad you had a positive experience and appreciate you sharing your kind words. - Matthew"
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Kassidy Saltsgaver

January 7, 2026

5  out of  5
rating by Kassidy Saltsgaver
"Best insurance agency around! Always super helpful And so easy to work with!"
We responded:
"Kassidy, Thank you so much! We appreciate the recommendation! - Matthew"
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Samantha Sneed

January 7, 2026

5  out of  5
rating by Samantha Sneed
"I knew I was paying way too much a month in insurance so I reached out to Matt and State Farm was able to cut my payment in half with more coverage! Matt is also always sponsoring kids with their youth sports!"
We responded:
"Samantha, Thank you for sharing! We're so glad to hear that you had such a positive experience. We love to support. - Matthew"
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Renee Robinson

January 7, 2026

5  out of  5
rating by Renee Robinson
"I called looking for a quote, and ended up with a great insurance agent! Not only did I get lower rates but I got an agency that has helped my family. Everyone is friendly and helpful. I highly recommend. I would give a 10 if I could!"
We responded:
"Renee, Thank you so much for the kind review and recommendation!! - Matthew"
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Travis Kyle

December 9, 2025

5  out of  5
rating by Travis Kyle
"My wife has been getting our home and auto through Rowsey State Farm for years he is always very professional and very helpful when it comes to finding rates that fix you best. Rowsey State farm also donates to local Sports in the EKV where the people need it."
We responded:
"Travis, Our wish is that we always provide you with an excellent customer service experience. We could not be happier to see such kind feedback! Thank you - Matthew"
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Matt Searls

October 1, 2025

5  out of  5
rating by Matt Searls
"Nash took his time explaining and walking me through paperwork over the phone. He was very kind, personable & helped me get things finished quickly. Great customer service."
We responded:
"Matt, Thank you for sharing this awesome feedback about Nash's service. The best compliment my team and I can get is being recommended to others! - Matthew"
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Annabelle Walsh

July 1, 2025

5  out of  5
rating by Annabelle Walsh
"Matthew Rowsey’s State Farm Insurance is so detailed, professional and thorough. Tyler Bunting worked with us and was patient and so sharp. He took the time to explain all aspects of each of the policy options.i so appreciate that. I’ll recommend them to everyone!"
We responded:
"Annabelle, Thank you so much! I'm glad to hear Tyler took great care of you and made the process clear and easy to understand. We truly appreciate your recommendation and are always here to help! - Matthew"
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Bryan moran

June 24, 2025

5  out of  5
rating by Bryan moran
"I did a general inquiry online from an email I received pertaining to auto insurance. I was contacted by several different companies and none of them could or were willing to take the time to quote me a policy that was better than what I currently had. Well, at least until Tyler from Rousey Insurance Agency, a State Farm Agent in Charleston WV, contacted me. He made no promises was extremely professional and personable. To make a long story short, he wrote my auto policy, my wife’s auto policy, my motorcycle policy and my homeowner’s and saved us over $300 a month. The transaction went smooth, quick and everything was explained thoroughly. I would highly recommend this agency and specifically Tyler to give you a quote on any new policy or to re-evaluate your current policies. State Farm is one of the best insurance companies and the pricing was phenomenal. Thanks again Tyler for your assistance and keep up customer service! P.S. I just added another vehicle today 06/24/2025 and once again the service was off the charts. Tyler had my new vehicle added and the documents to me in less than 3 minutes. There is no better customer service than what this young man provides. I highly recommend to anyone to have your policies reviewed and get a quote. If State Farm is a little higher it is worth the service that Tyler provides. The Cadillac of insurance and servitude beyond belief. Efficiency speaks volumes for itself. I cannot thank Rousey agency enough for doing customer service the right way!"
We responded:
"Bryan, thank you so much for sharing your experience with our office. My team and I have enjoyed working with you and helping assist you with your insurance needs. We look forward to continuing to growing this relationship! - Matthew "
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Troy deHagen

May 7, 2025

5  out of  5
rating by Troy deHagen
"Emily is always very quick to reply and super helpful!"
We responded:
"Thank you for taking a moment to express your satisfaction with our office, Troy! My team and I will always work hard for your business each day! - Matthew"
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Jill Roberts

April 28, 2025

5  out of  5
rating by Jill Roberts
"Dakota was very fast and efficient. He was able to save me $ 70 month and get better coverage on my auto insurance. I am m more than happy with the policy."
We responded:
"Thank you for taking a moment to express your satisfaction with our office, Jill! My team and I will always work hard for your business each day! - Matthew"
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Bobby Baines

April 8, 2025

5  out of  5
rating by Bobby Baines
"The service from Matthew Rowsey and his Associates are excellent i just started with S.F. and this group here have been a problem solver for all my needs if you needing a Insurance checkup give them a call."
We responded:
"Bobby, I appreciate you allowing my team and I to provide you with an exceptional customer service experience! We will always be here to assist you and your insurance needs! - Matthew "
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Jeneka Justice

March 27, 2025

5  out of  5
rating by Jeneka Justice
"Tyler helped me save, and was super kind!! 100% recommend!"
We responded:
"Jeneka, thank you for the five star review! My team and I will always be here for you to serve you and provide you with top notch service! - Matthew"
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Shelly T.

March 21, 2025

5  out of  5
rating by Shelly T.
"I needed new coverage after mine no longer offered home owners insurance. I literally checked rates with every company out there and State Farm had the best rates by far. The folks at Matt Rowsey are super friendly and helpful. Tyler made the switch easy and made sure I had the best coverage possible while staying within my budget. If you're looking for a great bunch of folks to do business with...this is the place to go!"
We responded:
"Thank you for your wonderful review, Shelly! We're thrilled to hear about your positive experience with Tyler. Our team goes above and beyond to ensure our customers understand their insurance options. We appreciate you and look forward to continuing to serve you! - Matthew "
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Jamie Bowles

March 20, 2025

5  out of  5
rating by Jamie Bowles
"This group has done their best to get me the best price available every time. If you’re like me and have a lot of questions, Emily is the best at breaking down the policy. 10/10 very knowledgeable and helpful."
We responded:
"Jamie, thank you for the fantastic review! We’re so glad to hear that our team has been helpful to you. We’re here for any of your insurance needs! - Matthew "
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Wendy Johnson

March 7, 2025

1  out of  5
rating by Wendy Johnson
"I would give zero stars if I could. This insurance agency has been the most unprofessional and disrespectful company I have ever dealt with. We paid for auto and homeowners insurance, only to later find out we never even had coverage. When we requested to cancel the policy, they claimed it was canceled—but then sent us a bill for a policy that was supposedly no longer active. When we called to resolve the issue, we were met with hostility. The manager, Emily, was incredibly unprofessional and clearly lacks any understanding of proper business etiquette. Instead of helping us, she was rude, dismissive, and ultimately hung up on us. To make matters worse, they even blocked our number to avoid taking responsibility for their mistakes. This agency is a nightmare to deal with. If you value your time, money, and sanity, take your business elsewhere!"
We responded:
"Wendy, we appreciate you taking the time to provide your feedback. We are truly sorry for the difficulties you've encountered with our agency, as we aim to deliver the highest level of service. Regarding your homeowners insurance, it’s important to note that State Farm's underwriters determined that the property did not meet the necessary standards due to its maintenance status. This decision aligns with their established underwriting protocols to ensure all coverage is appropriate. Additionally, we want to clarify that there were multiple occasions when our staff had to disconnect the call due to escalating tensions. Please note that we do not have the ability to block any phone numbers, and our goal is always to find a resolution together. We value your understanding as we navigate these issues. If you would like to discuss this further, please don’t hesitate to reach out to us directly. Thank you, Matthew"
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Jerry Buckner

February 18, 2025

5  out of  5
rating by Jerry Buckner
"Tyler B answered all my questions and made the switch very easy. Saved me money, too. Hard to beat these guys."
We responded:
"Jerry, thank you for the great feedback! We’re so glad you had a positive experience. Feel free to reach out anytime! - Matthew"
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YeagerSP

February 18, 2025

5  out of  5
rating by YeagerSP
"Tyler Bunting was great to work with. I provided him with my information and he went straight to work for me. He was concerned about ways to help save me money on my insurance. I definitely recommend asking to work with Tyler!"
We responded:
"Thank you for the kind words! I'm so glad Tyler was able to assist you! We appreciate your recommendation and are always here to help with your insurance needs! - Matthew"
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AJ Kirk

February 18, 2025

5  out of  5
rating by AJ Kirk
"Tyler has been very helpful when shopping for new insurance! Very prompt and professional! While also seeming like he genuinely cares about helping his customers save $$. If you are looking for assistance, I highly recommend asking for Tyler!"
We responded:
"AJ, thank you so much for the great feedback! We're thrilled to hear that Tyler was able to assist you with finding the best options! Your recommendation means a lot to us, and we’ll be sure to pass along your kind words to Tyler! - Matthew"
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Ceirra Sakacsi

February 17, 2025

5  out of  5
rating by Ceirra Sakacsi
"I've had a wonderful experience thus far. Everyone has been so polite and helpful; not to mention understanding. My house happened to be absolute chaos. While we were trying to set everything up on the phone, my children were home from school.My animals were going crazy.The baby wanted attention. They did not even bat an eye. They had no problem, sticking it out with me. Repeating things asking me to repeat myself.Politely, they have been absolutely wonderful.Thus far."
We responded:
"Ceirra, thank you so much for sharing your experience! We’re so glad to hear that our team was able to assist you with patience and understanding, especially during such a busy time. It’s always our goal to make the process as smooth as possible, no matter the circumstances. We truly appreciate your kind words and are here whenever you need us! - Matthew"